Return and Refund Policy

Return and Refund Policy

Refund Policy:

Conditions for Refund: At Native.pk, we strive to ensure your satisfaction with our products. Refunds are offered under the following circumstances:

Damaged, Defective, or Incorrect Products: We offer refunds if your product is damaged, defective, or incorrect at the time of delivery.
Please note that return requests for items deemed "no longer needed" will not be processed.

Specific Conditions for Refund: To qualify for a refund, your item should meet the following conditions:

The item does not fall under restricted categories. Items can be returned within 7 days of delivery.

Restricted Categories Include: Certain categories are restricted from refunds for hygiene and safety reasons. These include:

• Men & Women Innerwear and Swimwear
• Skincare and Haircare Items
• Perfumes and Fragrances (including Deodorants)
• Grocery Items
• Laundry and Cleaning
• All Games & Movies
• Pet Supplies
• All Sale Items

Refund Process:

How to Request a Refund:

If your item does not fall under restricted categories, initiate a return request by calling our helpline.
Our dedicated customer service team will guide you through the return procedure.

Refund Timeline: The refund process typically takes 7 to 15 business days from the date the return request is initiated. We appreciate your patience during this period.